Customer Care

Customer Support

If would like more information about a particular product you would like to purchase or you would like to know more about the brand please Contact Us.

Retailers

If you’re a retailer who would like to stock Wild Wares, please use our Trade Enquiries form to get in touch.

Shipping and Delivery

Cutting Boards and Grazing Platters

Our boards are limited edition artisan products. We only ever have a small number of any one engraving in stock. But don’t worry, if it’s not in stock you’ll see a notification saying “available on backorder” this means that you can still purchase it and we will immediately start creating it for you but rather than you receiving the board in a few days it will be 2-3 weeks.

Why does it take 2-3 weeks because your board will be made to order 🙂 The tree has to be harvested, it is then cut into slabs out of which only 2% of the timber will be suitable for engraving, once the suitable wood has been chosen it is then cut into what ever shapes and sizes get the maximum use out of the slab (being an eco brand, not creating waste is paramount to us), once your board is created it is then engraved with the image you have chosen and sent out to you.

Each board is unique and specially made for you and we thank you for your patience.

Within Australia

Shipping is free.

International Orders

We ship worldwide and to all international destinations.

Shipping is $20 for a cutting board and $40 for a grazing platter.

Please note our time frame above does not take into account any hold ups in customs, which may sometimes occur. However, our boards are dry kiln heat treated and therefore safe to send overseas.

Tax and Duties, Please note international orders may occur tax and duties by customs in the country where the order is delivered. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.

Art Prints

Art prints are shipped within 3-7 days.

Within Australia

Shipping is free.

International Orders

We ship worldwide and to all international destinations.

Shipping is $20.

Please note our time frame above does not take into account any hold ups in customs, which may sometimes occur.

Tax and Duties, Please note international orders may occur tax and duties by customs in the country where the order is delivered. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.

Exchanges

Australia

Refund Policy:
In the unlikely scenario, you receive a faulty item we are happy to arrange a refund or replace the item. Please follow the steps below to arrange.

Exchange/Returns process:
Please use the Contact Us form to get in touch.

Wild Wares will cover the return shipping cost through any Australia Post outlet. You will need to repack your product in its original packaging.

Please note goods will be assessed by Wild Wares to confirm they are in original condition prior to exchange/return being accepted.

Please allow up to 7 days for processing after goods are received by us.

Please take note of the information below:

  • Returns requests must be made within 30 days of order date.
  • Refunds are only issued in cases of faulty items.
  • Any further postage, fees, duties and taxes are the responsibility of the customer
  • Goods must be in original condition with original tags

Customer will be issued a refund once goods are received and verified by our warehouse for any refunds due to faulty goods only.

International

Refund Policy:
In the unlikely scenario, you receive a faulty item we are happy to arrange a refund or replace the item. Please follow the steps below to arrange.

Exchange/Returns process:
Please use the Contact Us form to get in touch.

Wild Wares will cover the return shipping cost through any Australia Post outlet. You will need to repack your product in its original packaging.

Please note goods will be assessed by Wild Wares to confirm they are in original condition prior to exchange/return being accepted.

Please allow up to 7 days for processing after goods are returned to us.

Please take note of the information below:

  • Returns requests must be made within 30 days of order date.
  • Refunds are only issued in cases of faulty items.
  • Any further postage, fees, duties and taxes are the responsibility of the customer
  • Goods must be in original condition with original tags

Customer will be issued a refund once goods are received and verified by our warehouse for any refunds due to faulty goods only.

Terms & Conditions

Currency and Pricing

All transactions are processed in the currency shown on the shop and product pages.

Copyright

The contents of our website and the site as a whole are intended solely for personal, non-commercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on wildwares.com.au for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of this site.

Security

When purchasing from Wild Wares your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology.